Effective November 9, 2026.
This policy covers the One Cart, One Week digital PDF and support for earlier Strand & Still orders.
Email aidanjsark@icloud.com or use Order Help. Include your order number if available, the email used to order and a short description of the issue. Keep passwords and payment card numbers out of your message.
Contact us if the download is missing, wrong, incomplete or unreadable, or if you were charged twice. We will explain the applicable remedy, which may include correcting the file, replacing a link, cancelling an order or issuing a refund.
We consider voluntary change-of-mind requests individually. There is no general voluntary return or exchange window for a delivered download. Legal cancellation rights and remedies for faulty, incorrect, incomplete or undelivered products continue to apply.
We issue approved refunds to the original payment method and follow the amount and timing required by applicable law. If you cancel under a legal right, we will process the refund in the applicable timeframe.
Your original shipping and return commitments still apply. For earlier Black handheld vacuum orders with a returnless remedy commitment, an owed or approved refund or replacement does not require a return. Please do not mail an item to our business address or the address on the original parcel. We do not require a damaged or defective battery to be shipped. For earlier hair care orders, contact us before sending an item back so we can explain the instructions that apply. Your legal rights continue to apply.